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hands reaching out from laptops facing each other one with a hundred dollar bill USD, the other with a shopping bag

Feature Details

Module: Retail and commerce
First Available In 10.0.17
Find out more at https://go.microsoft.com/fwlink/?linkid=2129837Lifecycle State: Can Be Disabled:

Content Author Info

Created By Nathan Clouse
Created On 2022-01-13
Updated By Kelly Gustafson
Update On 2022-01-14
This feature adds support for managing MPOS and Storefront order payment lines in a way similar to Call Center payment lines. Specifically, when this feature is enabled, credit card payments for orders created in POS and e-commerce will be editable from the Call Center. In addition to editing capabilities, orders created when this feature is enabled will support linked refunds when the order is returned in the back office. For this feature to be fully supported, at least one Call Center channel must be set up and users editing orders in the back office must be set up as users in that call center channel.