Feature Details
First Available In 10.0.18
Find out more at https://go.microsoft.com/fwlink/?linkid=2139374Lifecycle State: Can Be Disabled:
Content Author Info
This feature adds better handling of payment authorization declines when an order is being fulfilled. After this feature is enabled, if an order is being fulfilled that has an expired authorization, the original authorization will be cancelled before a new authorization is requested. If a new authorization is declined during the pick list generation process, the payment amount for the tender line will be set to the amount that was previously successfully captured. Assuming the new amount for the tender line puts the order outside of underpayment tolerances, the modified payment amount will cause the order to be placed on hold. Customer service agents will then be able to review the order hold workbench to contact customers with orders in this state and obtain a valid payment for the remainder of the order and clear the hold.